All
← Back to Squawk list
Southwest Rushes Woman Home to Son in Coma
Southwest Airlines says that it empowers its employees to make important decisions on the spot. (Photo: AP) Southwest Airlines went above and beyond the call of duty to rush a woman home to her ill son earlier this month. (www.yahoo.com) More...
Sort type: [Top] [Newest]
Good for Southwest on this one. We always hear about the bad airline interactions of which Southwest has their share. The occasional good one coming to light, gives hope that all is not lost.
I agree with bbabis. I fly SWA often (6+ times annually), and each Flight is a different experience...due to ONE Flight Attendant. As many of you are "Aware", SWA flies B-737 Series. Therefore, on each flight, each of the three Attendants have "repetitive" responsibilities depending if they are assigned Rear seating area, Mid Section, of Front. I often have a great, fun Attendant, commonly on evening arrivals at BNA. I flew SWA one year before I knew a Corona was $5. On March 7 (2015), THE SWA Attendant almost knocked me down trying to be the first off the plane when we landed at HOU. It is primarily good from my experiences. But I feel they really would prefer you to bring anything you may need, on board, so you leave them alone. But 4 ounces of Corona does not last from BNA to New York, so I utilize their "conveniences".
You must have missed that rule from the military...
"One oh shit wipes out ten atta boys."
I'm not saying there are not a LOT of great people at SWA. But how they handled one case where there was one's death involved and they were well aware of it... I find that very, very hard to excuse. SWA should be on their knees apologizing to that woman for her loss. No, it's not their fault he committed suicide but what about the mere minutes it would have taken to contact law enforcement which might have prevented his death? That failure on behalf of the FAs and any effort to excuse them by SWA is entirely inexcusable.
Vote this down all you want. But it shall not change my opinion nor the facts of that event.
"One oh shit wipes out ten atta boys."
I'm not saying there are not a LOT of great people at SWA. But how they handled one case where there was one's death involved and they were well aware of it... I find that very, very hard to excuse. SWA should be on their knees apologizing to that woman for her loss. No, it's not their fault he committed suicide but what about the mere minutes it would have taken to contact law enforcement which might have prevented his death? That failure on behalf of the FAs and any effort to excuse them by SWA is entirely inexcusable.
Vote this down all you want. But it shall not change my opinion nor the facts of that event.
I have never flown with them as I don't live in the US, but things like this renew my faith in the humanity that can be shown by big business.
Very well done Southwest! If I have reason to fly in the US, I will certainly use your services if I can.
Very well done Southwest! If I have reason to fly in the US, I will certainly use your services if I can.
And that's what Customer Service looks like folks!
Some people make sure every good deed won't go unpunished. 2 idiots on here just plain criticize everything and always find fault.
