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Southwest Tightens The Belt On ‘Customer of Size’ Policy
Southwest Airlines had updated its customer of size policy, making it a bit hard for plus size travelers to claim for second seat refunds. (www.gatechecked.com) More...Sort type: [Top] [Newest]
I am pretty small sized person... I remember once riding NON-REV and I had sit between to EXCESSIVELY LARGE WOMEN! I was the last one on the plane, and I was Literally sitting on my side (They both had their Armrests up)... No exageration! The Flight Attendant who knew I was a company mechanic took note and came back to me and told me: "The Captain just told me that you were on board and asked if I would like to fly the Jump Seat".... I could not jump out of that seat a fast enough.... The Jump seat by comparison was a 1st Class upgrade by comparison! Just a note... Both of those 2 women were using Seat Belt Extenders and they were stretched to the max! They made Rosie O'Donnell look like a toothpick!
I once had a flight where I sat next to Mr. Universe -- a nicer man you would never want to meet. A body builder, Mr. Universe had his title for one year and had to fly to various events. Not overweight, he had enormous thighs that simply wouldn't fit in the window seat. He asked politely if he could use the middle seat and I told him that nobody would likely challenge him.
I'm a "customer of size." I weigh "only" 210 pounds/95Kg, but I'm 6'4" (193cm). There's nothing I can do about my height, so why shouldn't I be accommodated with priority for exit rows, or a First Class seat at the Economy price??
As it is, I pay and I don't complain.
As it is, I pay and I don't complain.
Why should you receive extra accommodation without compensation?
Because the standard is "reasonable accommodation" and as long as tickets are priced per person, there should be a suitable seat.

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