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How United’s Working to Right the Ship: An Interview With UA LeadersDespite its vast network, United has long been seen as the snakebitten, dysfunctional laggard of US network carriers. Some things are turning around but there's lots of work left to be done as learned in an extensive interview with United's Chief Operations Officer Greg Hart and Chief Customer Officer Andrew Nocealla. (thepointsguy.com) More...
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Only thing to do is fire top management and gut the airline.
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