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United CEO did exactly the right thing, former American Airlines CEO saysSomebody made a big mistake by dragging a passenger from a United flight, but the airline's CEO did "exactly the right thing" by apologizing on Tuesday, former American Airlines CEO Bob Crandall told CNBC. In his latest statement, United CEO Oscar Munoz said the airline took "full responsibility" and vowed that a thorough review would take place. (www.cnbc.com) More...
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Thought of a good slogan or ad for Southwest or Delta (or Jetblue or Alaska) that would say "We beat our competition, not our customers!"
And so the spin doctoring ratchets up another notch.
Hope Munoz ran his railroad better than he runs UAL
UALs CEO did not take ful responsibility until public backlash became heightened. Crandall is wrong and an apologist
I miss Mr. Crandall, he was a true airline manager. I wish he was still running American.
The rank and file don't!