British Airways boss Alex Cruz reveals how he plans to steer the airline back to glory after seeing flaws first-hand

Passengers on a cold Monday morning at Heathrow early this month might have spotted a burly, bearded figure in a yellow reflective jacket and earplugs running up and down the stairs to a plane – looking slightly stressed. They probably didn’t realise this was British Airways chief executive Alex Cruz doing a shift ‘on the ramp’. (www.aviationfigure.net) More...