Shame on the media - Irresponsible reporting like this gives the "fake news" proponents ammunition' this plane didn't PLUNGE - it descended rapidly and totally within the limits of the airframe - i am also quite certain that there were no overspeed or other warnings Shame on you Newsday, CNN and other outlets that profit by turning non-events into "news"

(Written on 20/09/2019)(Permalink)

AA has made more than 2 but to your point: i agree 100000% that they don't give a damn about their customers - it's all about squeezing as many butts in seats as possible however, i do respectfully disagree with you on the staff- i think that their rudeness is more a result of frustration with the current situation than anything else i have some friends with AA and they are more frustrated with the situation than the passengers

(Written on 02/09/2019)(Permalink)

Pan Am Redux!! Unfortunately, under the leadership of Mr Parker and Co, they are going to win the "Race to the bottom"- their corporate greed and blindness has resulted in an appx 40% drop in the stock price in the year.. when are they going to realize that they cannot beat Spirit at the game that Spirit created!! I am an exec Plat and have been in the AA program since Day 1 with over 9.6MM lifetime miles int he program. I used to be loyal when it was rewarded and i am not alone. Now - fuggedaboutit - I am sick and tired of the way that AA does not respect me - i was able to put up with the normal travel challenges but the announcement and implementation of Omega program, my loyalty stopped Unless i can get an aggressive fare on AA on a NONSTOP flight using legacy AA Iron, i use Delta -not perfect but a much better overall travel experience Internationally, i will fly AA iron when they use their newly reconfigured 772s, 788 and 789). I won't even consider getting on som

(Written on 30/08/2019)(Permalink)

BA is a mess - totally non-competitive in business class and F/C service in the air is marginal at best the thing that kills me is that for the last 4 months, i am constantly getting the same survey. which is a joke in and of itself - are they that clueless or just incompetent

(Written on 17/08/2019)(Permalink)

how true, how true..... Parker's comeuppance is going to be during the next inevitable cyclical industry downturn when the leisure traveller demand falls off and his one-loyal premium customers (like me) have jumped ship. Delta is getting it right (or at least saying the right things) and it's worth a status match.

(Written on 21/11/2018)(Permalink)

Pure rubbish - this is just another way of justifying upcoming service cuts.. I have been a loyal AA customer for almost 40 years but instead of giving them my usual yearly 200K+ EQM's, this year, I am going to get my 100K to qualify then go for a status match (or 2)- The "project Oasis" initiative shows that AA has no respect for anything but it's bottom line -i understand that this is a business but why should i be loyal to them when the loyalty is not reciprocated - especially since DL is investing in their premium cabins it's a shame to see their domestic product going into the toilet at the same time their international service has greatly improve- (as long as you are flying on their new planes and not the 767's or the old USA flying garbage. They will feel it in the next cyclical downturn (there always will be one) when they lose their premium customers.

(Written on 21/11/2018)(Permalink)

that makes at least 2 of us - the utter disrespect that some people show for others is disgusting. it's disgusting that too many feckless service providers are more afraid of someone being "insulted" and "going viral" than doing the right thing. is just wrong and penalizes the people who do care.. The only other point that i would make re Mr Buxton's comments is that sadly, these behaviors are not limited to the US - Bringing this thread a little back on topic - the experience that i had in the CX HKG lounge last December was just appalling and the offenders were multinational. Bottom line to this I wrote to CX and when i got a "FU very much" reply - i got so disgusted that I haven't flown on a revenue CX ticket since - not that they care...

(Written on 28/09/2018)(Permalink)

No, the issue was that I paid for F/C and this infant was out of control in the boarding area!! Bottom line, if there is an overall "code of conduct" and are procedures for people who break them, it will eventually make it easier for passengers like you who seem to be responsible!

(Written on 28/09/2018)(Permalink)

this is a sore point with me - ranks up there with screaming LAP babies in business class I am at a loss to understand why the airlines don't have a written CODE OF CONDUCT for everyone - children and pax who act worse than children. It should be written and clear so no one will claim that their are being discriminated against . maybe a limited dress code too - like No Bare Feet!!

(Written on 28/09/2018)(Permalink)

Agreed on all points below. Airline management just doesn't have a clue about what it is to fly for business. They THINK that they are experienced travelers because they fly often on passes but they don't get "it". Issue in point is when Parker was asked about the deficiencies in the new 737MAX, his reply was "i haven't been on on yet" my issue with AA is I don't think that THEY know what they want to be. Do they want to be a first rate legacy carrier and upgrade service to attract the business customer or do they want to fight for Group 9 seats? They say that they are committed to the business traveller but they way that they have configured their new 737MAX shows just the opposite They also do VERY stupid things - i just bought a 1 way LGA-ORD ticket for $44.30!! What nonsense... i am sure that some pricing algorithm spit this out but what is the common sense behind this?

(Written on 19/01/2018)(Permalink)